CURRENT PROCESSING TIMES - all tie dye orders are currently taking 3-5 weeks to process due to demand, so keep this in mind when placing your order. Also note, tie dye orders are made-to-order and therefore, FINAL SALE. If you have any questions, please email info@urbanwarfarenyc.com and allow 24-72 hours to receive a reply :)

FAQ's

*how long will it take a custom piece to be made?

please refer to the banner at the top of the page, it will have the most up to date estimate for processing times for custom pieces.  each custom piece is handmade by me; this is a one woman show! 

PLEASE NOTE:  Processing time is an estimate, and may extend beyond that depending on supplies, order volume, personal events, etc.  

 

*do you accept exchanges or returns? 

due to the custom nature of these made-to-order pieces, RETURNS, EXCHANGES, + CANCELLATIONS ARE NOT ACCEPTED. Everything is final sale.  Please keep this in mind when ordering a custom piece, and if you are unsure of sizing, refer to the size chart.  it is recommended to size up if you are in between sizes or unsure.    

 

*i placed a custom order but haven't received any emails after the order confirmation.  will I receive any updates?

after placing your order, you will not receive any updates UNTIL your order is ready to ship.  but rest assured, your order has been received and is in the works once you've received a confirmation email! 

 

*when will my order ship?

to estimate when your order will be done, see when the order was placed and then add the processing time (listed on the website banner) and your order should ship around that time frame.     

 

*i made a purchase, but haven't received an order confirmation yet. what should I do?

double check your email and look in your spam folders to see if the order confirmation may have ended up in there.  check your text messages to see if you signed up for text notifications only, and if you still are unable to find any information regarding your order, please reach out to info@urbanwarfarenyc.com and we will be happy to look up your information and adjust all future notifications.