note /// custom pieces are currently taking 1-2 weeks with the holidays approaching so keep this in mind when ordering tie dye pieces for gifts :) we are working as fast as we can! <3

FAQ's

Q: how long will it take a custom piece to be made?

A: custom pieces average about 5-7 days, but please allow up to 14 days from purchase date.  if your size or style is out of stock, we will reach out to you immediately.  

Q: i love this custom vintage piece, but it's not in my size.  can i have one special-made?

A: occasionally, we are able to find an exact print of a particular t-shirt + we can replicate the style, but each piece is unique so it will differ from the original.  reach out to us and we can put you on our vintage waitlist + contact you when we find a similar style.

Q: do you accept returns?

A: due to the custom nature of our pieces, we do not accept returns but do accept exchanges (*excludes made to order custom pieces.). we provide exact measurements for each custom piece so double check your measurements before purchasing! if you do decide to exchange, reach out to our team at info@urbanwarfarenyc.com within 7 days of delivery and send us the tracking information on your return.  upon receiving your return, it will be inspected and we will reach out to you to see if you'd like to exchange or receive store credit for a future purchase.

Q: does store credit expire?

A: no, store credit never expires :)  

Q: i made a purchase, but haven't received an order confirmation yet. what should I do?

A: double check your email and look in your spam folders to see if the order confirmation may have ended up in there.  check your text messages to see if you signed up for text notifications only, and if you still are unable to find any information regarding your order, please reach out to info@urbanwarfarenyc.com and we will be happy to look up your information and adjust all future notifications.